Your Privacy Is Our Responsibility

1 Definitions and Scope

The following are the meanings of some key terms used in this Policy:

• "Platform" refers to the xc99 website, mobile version, and all related digital services.
• "User" refers to any person, registered or unregistered, on the Platform.
• "Personal Information" refers to any information that can directly or indirectly identify you.
• "Processing" refers to any operation performed on data, including collection, recording, organisation, structuring, storage, transformation, or use.

This Policy applies to all users and is specifically designed for users of xc99 from Bangladesh.

2 What Information We Collect

xc99 may collect the following types of information from users for various purposes:

2.1 Information Provided Directly

• Name, email address, phone number, and date of birth provided at registration.
• National ID or passport details for account verification.
• Payment details for financial transactions (bKash, Nagad, Rocket, or bank account numbers).
• Information provided when contacting the support team.

2.2 Automatically Collected Information

• IP address, browser type and version, and operating system details.
• User device ID and session data.
• History and duration of page visits on the Platform.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

• Information received from identity verification agencies.
• Information received from payment processors as part of financial fraud prevention measures.

3 Purpose of Using Your Information

xc99 uses your information for the following legitimate purposes:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify age and identity in line with responsible gaming policies.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve complaints.
• To improve Platform performance and personalise the user experience.
• To meet applicable legal obligations.
• To communicate about bonuses and promotional offers (subject to user consent).

4 Data Storage and Security Measures

xc99 uses industry-standard security technologies to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted on the Platform is protected with 256-bit SSL encryption.
• Firewall and Access Controls: Multi-layered security measures to prevent unauthorised access.
• Restricted Data Access: Only authorised personnel may access personal information, and only when necessary.
• Regular Security Audits: Regular assessments are conducted to identify and address security vulnerabilities in our systems.
• Data Backup: Regular backups are maintained to protect your information.

The retention period for data depends on the type of information and applicable legal requirements. In general, data may be retained for a specified period after account closure to meet regulatory obligations.

5 Data Sharing Policy

xc99 may share your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We share only the information necessary to deliver services with providers handling payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technology infrastructure. These partners are bound by contract and may use the information only for the specified purpose.

5.2 Legal Obligations

We will disclose information when required to comply with a court order, a government agency request, or applicable law.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, subject to the terms of this Policy.

6 Cookies and Tracking Technologies

The xc99 platform uses cookies and similar technologies for various purposes:

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to collect statistics about Platform usage in order to make improvements.

You can control or reject non-essential cookies through your browser settings. However, disabling cookies may limit some Platform functionality.

7 Your Rights

As a user of xc99, you have the following rights over your own information:

• Right of Access: The right to request information about what data we hold about you.
• Right of Rectification: The right to request correction of incomplete or inaccurate information.
• Right of Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly usable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for any processing carried out on the basis of consent.

8 Protection of Children and Minors

xc99 services are intended for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification at the time of registration is mandatory.

If you believe that a minor has provided information on our Platform, please contact us immediately. We will take steps to delete that information without delay.

9 International Transfer of Data

Your information may be stored or processed on servers located outside Bangladesh as required to operate our services. In such cases, we ensure that:

• Appropriate safeguards are in place for the transfer of data.
• An equivalent level of protection to this Policy is provided in the destination country.
• All third-party partners are contractually obligated to comply with the terms of this Policy.

10 Response to Security Breaches

In the event of a data security breach, xc99 will take the following steps:

• The breach will be investigated and necessary remedial measures will be taken immediately.
• Relevant authorities will be notified within the required timeframe where applicable.
• Affected users will be informed as quickly as possible.
• System upgrades will be carried out to prevent similar incidents in the future.

11 Notice of Policy Changes

xc99 may update this privacy policy from time to time. When significant changes are made:

• A prominent notice will be displayed on the Platform.
• Registered users will be notified by email.
• The "Last Updated" date will be shown at the top of the Policy.

Continued use of the Platform after any changes will be considered acceptance of the revised Policy terms.

12 Applicable Law and Jurisdiction

This privacy policy is governed by applicable international data protection standards and principles. Any dispute relating to this Policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the matter will be resolved through the appropriate authority.

13 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in both Bengali and English, 24/7.