Play responsibly, enjoy the game
xc99 believes gaming should be a source of fun — not stress. Use our safety tools and guidelines to build healthy habits.
Why is responsible gaming important?
Online gaming is a great form of entertainment. But like any entertainment, it should be enjoyed in moderation. xc99 always puts the wellbeing and financial safety of its users first.
When gaming gets out of control, it can have a negative impact on family, finances, and mental health. That is why xc99 provides a number of practical tools and measures to help you stay in control of your play.
Ask yourself
- Are you spending more than your budget?
- Are you playing repeatedly to chase your losses?
- Are you neglecting family or work?
- Are you being dishonest about your gaming?
- Do you feel restless when you are not playing?
xc99's Protection Tools
Deposit Limits
You decide how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies after the request, giving you time to reconsider.
Time-Out Break
Use the time-out feature when you need a short break. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period, logging in or making deposits will not be possible — enjoy the full break.
Self-Exclusion
If you feel gaming has become a problem, use self-exclusion to close your account for an extended period or permanently. From 6 months to permanent — your choice. Once exclusion is active, there is no option to reopen it.
Session Time Limit
Decide in advance how long you will play in a single session. When a session limit is enabled, an automatic alert will appear once the set time is reached. This brings you back to reality and helps break the habit of playing too long.
Account Security
Every account at xc99 is protected with SSL encryption. Your transactions and personal information are never shared with any third party. Maintain a strong password and practice safe login habits.
Round-the-Clock Support
For gaming concerns or any questions, reach the xc99 24/7 live chat support or email [email protected]. Assistance is available in both Bengali and English.
Build healthy gaming habits
Awareness and planning are the keys to responsible gaming. Following the tips below will keep gaming a fun experience every time.
- Decide how much you will spend each session before you start, and stick to that limit.
- Think of gaming as entertainment — not a way to earn money. Every wager is the cost of that entertainment.
- Take regular breaks instead of playing for long stretches; get up, walk around, and drink some water.
- Do not sit down to play when you are angry, sad, or tired — it is harder to stay in control of your emotions.
- Resist the urge to place bigger bets in an attempt to recover losses.
- Always put family, friends, and your professional life ahead of gaming.
- Review your gaming patterns from time to time and seek support if needed.
Where to get help
Gaming addiction is a recognized condition, and seeking help takes courage. If you or someone close to you is struggling, do not hesitate to reach out:
- xc99 Live Chat — 24 hours a day, 7 days a week, support in Bengali
- Email: [email protected]
- Consult a mental health professional or counselor
Minor Protection
xc99 firmly believes that online gaming is for those aged 21 and above only. We verify age at account registration and may request additional proof in cases of doubt.
If there are children or teenagers in your household, follow the steps below to prevent them from accessing online gaming sites:
- Install parental control software on your devices.
- Keep your xc99 account password and login details private.
- Log out after using a shared device.
- Make a habit of not saving passwords in your browser.
For ages 21+ only
All services at xc99 are strictly available to those aged 21 and above. Participation by minors is strictly prohibited.
Self-Exclusion: Detailed Guide
Self-exclusion is a tool that prevents you from accessing xc99 for a set period or permanently. If you feel gaming is having a negative impact on your life, do not hesitate to activate it.
Temporary Suspension
Take a break from your active account for anywhere from 6 months to 5 years. You have the option to reactivate it once the period ends.
Permanent Closure
If you feel you need to stay away from gaming entirely, choose permanent exclusion.
To activate self-exclusion, email [email protected] or contact us through 24/7 live chat. Our team will process your request promptly.
How to apply
- Contact us via live chat or email.
- Let us know the duration of your self-exclusion.
- Our team will confirm your request.
- Your account will be closed for the specified period.
Questions about responsible gaming
Enjoy the world of xc99 gaming safely
Follow the responsible gaming guidelines and enjoy whatever you love — cricket, slots, casino.